Refund & Cancellation Policy

We would rather earn your renewal than argue about your refund. This policy explains how the free trial, renewals, and refunds work for Solar Spine. Solar Spine is priced as a flat fee per workspace — ₹10,000 a month or ₹1,00,000 a year, plus GST, with unlimited users — billed by GST invoice and paid by UPI or bank transfer. There is no autopay, no mandate, and no card on file.

Free trial

Every workspace starts with a 30-day free trial with no payment method required. Until you pay your first invoice, you are never charged — there is nothing to refund because we never took anything. When the trial ends you get three days of grace, then the workspace locks until your first payment lands; your data is never deleted for non-payment and stays exportable.

Cancelling

Nothing renews by itself — each period is paid against a GST invoice. To stop, simply don’t pay the next invoice; there is no conversation to have and nothing further is owed. You keep full access through the end of the period you have already paid for, after which the workspace locks (after a few days of grace). Your data is never deleted for non-payment and stays exportable.

Monthly billing

Monthly payments are not refunded pro-rata: you have paid for the current month, and you get the current month. To stop, don’t pay the next month’s invoice.

Annual plans

The annual plan is paid once, against a single yearly invoice; it does not renew by itself. Annual payments can be refunded pro-rata within the first 30 days of the annual term — we refund the unused portion of the year, calculated from the date your refund request reaches us. After 30 days, annual payments are not refundable; the term simply runs to its end date.

Duplicate or erroneous charges

If you paid twice, paid an incorrect amount, or paid an invoice that shouldn’t have been raised, tell us and we will refund the erroneous amount in full. Refunds are issued within 5–7 business days by bank transfer to the account the payment came from. Depending on your bank, it may take a few additional days for the amount to appear.

How to request a refund

• Email hello@millennial-ai.com from the email address on your account.
• Include your workspace name and, if you have it, the transaction or invoice ID.
• We respond within one business day and process eligible refunds promptly.

Payment processing

Payments are made by UPI or bank transfer against the GST invoice we issue — never through an in-product checkout, and never on a recurring mandate. Refunds are always returned to the account the payment came from; we cannot redirect a refund to a different account.

Questions

Anything unclear, or a situation this policy doesn’t cover? Write to hello@millennial-ai.com — we handle edge cases like adults.